Cancellation, Refund & TDR Policy of Indian Railways

How can I cancel e-ticket and how will I get refund?

E-Tickets (Reservations) can be cancelled only through Internet till Chart preparation of the train and it is not allowed at face to face Railway Counters. If the user wishes to cancel his e-Ticket, he can do so till the time of chart preparation for the train (which is normally 4 hours before the scheduled departure of the train from the train starting station) through the Internet. He can log on to www.irctc.co.in and go to Booked Tickets link and select the ticket to be cancelled and can initiate the cancellation by selecting the passengers to be cancelled. Cancellation would be confirmed online and the refund would be credited back to the account used for booking as for normal Internet tickets. If there is any partial cancellation of ticket please ensure that the modified ticket (Electronic Reservation Slip) is printed separately as for the original ticket. To get more detail about how to cancel e-ticket click on this link –

http://irctc.co.in/etktcanc.html

How can I cancel e-ticket after preparation of chart?

After chart preparation, Refunds for Confirmed/RAC/Partially Confirmed Eticket will be processed through TDR process. Customer can file TDR online and refund sanctioned by Railways would be credited back to user/agents account. Refund claims under above clause may require at least 90 days or more for processing. Only those PNRs whose Date of journey is less than 30 days will be listed and shall be eligible for applying TDR.

Customers are requested to select PNR which are eligible for TDR filing. Please refer to File TDR Procedure

Online TDR for e-Ticket:
TDR (Ticket Deposit Receipt) – If the customer was not able to perform the journey due to any /or the following reason
 

  1. Train Cancelled By Railways
  2. Train running Late by More than Three hours And Passenger Not Travelled
  3. Difference of Fare in case proper coach not attached
  4. AC Failure
  5. Travelled without proper ID proof
  6. Wrongly charged by TTE
  7. Party partially travelled
  8. Passenger Not travelled

TDR Rules

  1. The TDR Refund will be processed as per Extant Railway Rules:
  2. TDR should be filed within 30 days of Departure of Train
  3. The refund process will take at-least 90 days and more
  4. E-ticket refund request (after chart preparation) can be filed online.
  5. In case of i-ticket, online refund request is not allowed. For i-ticket please follow the following procedure:
    • Surrender the I-Ticket with the Station Master and obtain a Ticket Deposit Receipt.
    • Send your claim for refund to the following address attaching the original copy of the TDR to:
    General Manager (Operations),
    Indian Railway Catering & Tourism, Corporation Ltd.,
    Internet Ticketing Centre,
    State Entry Road, New Delhi – 110 055.
    • IRCTC will process the refund claim with the Railway Administration and refund granted by the Railway shall be credited to your account
    • Refund claims under above clause may require at least 90 days or more for processing

Refund Rules:

1. In case train is cancelled by the Rlys due to accidents, breaches or floods, Bandh or Rail Roko agitation etc- full refund of the fare of entire booked journey will be granted .On line cancellation can be done up to 72 hrs.

2. In case train is running late more than 3 hrs and Passenger has not travelled- full fare will be refunded.

3. In case proper coach is not attached-Difference of fare between the booked class and lower travelled class will be refunded. Certificate from the TTE (in original) for the lower class travelled is must to claim for refund.

4a In case of AC failure of AC1class/Executive class- Difference of fare between AC1class or Executive class and First Class will be refunded for the distance AC not worked. Certificate from the TTE (in original) for the AC not
worked is must to claim for refund.

b In case of AC failure of AC2/AC3 class- Difference of fare between AC2/AC3 class and Sleeper Class will be refunded for the distance AC not worked. Certificate from the TTE (in original) for the AC not worked is must to claim for refund.

c In case of AC failure of AC chair car class- Difference of fare between AC chair car class and second class will be refunded for the distance AC not worked. Certificate from the TTE (in original) for the AC not worked is must to claim for refund.

5. In case Travelling without proper ID proof-will be considered without ticket and will be charged accordingly. Chief Commercial Manager/Refunds can be approached for discretionary refund. Excess fare ticket (EFT) (in original)
issued by the TTE is must to claim for refund.

6. In case of wrongly charged by the TTE-full refund will be granted by the Chief Commercial Manager/Refunds. Excess fare ticket (EFT) (in original) issued by the TTE is must to claim for refund.

7. In case party/ family partially travelled- refund will be granted by the Chief Commercial Manager/Refunds as per rule. Certificate from the TTE (in original) for the less passenger travelled is must to claim for refund.

8. In case passenger not travelled- refund will be granted by the Chief Commercial Manager/Refunds as per extant Railway rule.

9. Partially used reserved ticket by Rajdhani, Shatabdi and Jan Shatabadi Exp- No refund is allowed.

10. In case Rlys is not able to provide accommodation-full refund will be granted.

11. Refund on Tatkal Ticket- if it is cancelled up to 24 hrs before the scheduled departure of the train 25% excluding the Tatkal charges will be refunded. Thereafter no refund means would be zero refund.

12. Part Confirm/RAC/Waiting List Ticket.

a. If on one PNR there are more than one passenger and one passenger is having confirmed/RAC status and rest are on waiting list or vice-versa, names of all the passengers booked on such PNR will appear in the chart.

b. A certificate can be obtained from the Ticket Checking staff in the train regarding non-travelling of wait-listed passengers on such tickets. Refund will be processed through TDR refund only after receiving the original certificate. IRCTC will forward the claim to Concerned Railways along with original certificate to process the refund and money of refund amount will be credited back to same account through which payment was made after receiving the same from the concerned Railways.

c. If all such passengers do not want to travel before chart preparation, online cancellation can be done as at present. However, after chart preparation, online request can be sent to IRCTC through TDR refund for seeking refund. IRCTC will forward the claim to Concerned Railways to process the refund and money of
refund amount will be credited back to same account through which payment was made after receiving the same from the concerned Railways

Note-Certificate from the TTE (in original) for the AC not worked or Excess fare ticket (EFT) (in original) issued by the TTE for wrongly charged or Certificate from the TTE (in original) for the less passenger travelled may be submitted to the following address along with the application to claim for refund

General Manager (Operations),
Indian Railway Catering & Tourism, Corporation Ltd.,
Internet Ticketing Centre
State Entry Road,
New Delhi – 110 055.

In case of any problem in e-ticket TDR filing, pls mail to [email protected]

How to File TDR online for my e-ticket?

Click the below link to get step by step guide how to file TDR online -
http://www.irctc.co.in/cgi-bin/bv60.dll/irctc/services/FiletdrProc.do

What happens if after preparation of chart my e-ticket remains in RAC and I don’t want to travel?

If the user wishes to cancel his e-Ticket, he can do so till the time of chart preparation for the train (which is normally 4 hours before the scheduled departure of the train from the train starting station) through the Internet. No cancellation of e-ticket is permitted on-line after the chart preparation. After
chart preparation, Refunds for Confirmed/RAC/Partially Confirmed E-ticket will be processed through TDR process. Customer can file TDR online and refund sanctioned by Railways would be credited back to user/agents account. Refund
claims under above clause may require at least 90 days or more for processing. Only those PNRs whose Date of journey is less than 30 days will be listed and shall be eligible for applying TDR.

Customers are requested to select PNR which are eligible for TDR filing. Please refer to File TDR Procedure

Cancellation Policy

The Railways permit refund on cancellation of untraveled and partially traveled journey tickets, after deduction of cancellation charges. You can claim refund on unreserved, reserved, wait listed and RAC tickets. However you must remember, that your ticket should be surrendered within a prescribed time

Depending on the the scheduled/actual departure time of the train. a percentage of the fare will be deducted as cancellation charge. These are given in detail in the following table.

Nature of Ticket Time limit for Cancellation of Ticket Cancellation charge per Passenger
Untravelled Unreserved Tickets Within 3 hrs after the actual departure of the train Rs.10/-
Unreserved Tickets valid for the day Within 3 hrs after the departure of the last train of issue the day for your destination Rs.10/-
Untravelled Reserved Tickets More than one day in advance of the scheduled departure of the train (excluding the date of journey) Rs.50/-   – AC I Class,Executive ClassRs.30/-   – AC 2 Tier &3 Tier class,AC Chair Car,First ClassRs.20/-  - Sleeper ClassRs.10/-   – Second Class
Untravelled Reserved Tickets One day in advance (excluding the date of journey) and upto 4 hoursbefore the scheduled departure of the train 25%of the Fare Paid
Untravelled Reserved Tickets Within 4 hours before the scheduled departure of the train and: - 50%of the fare paid*
 
* (subject to the
minimum cancellation charges specified in the shaded section above)
After actual Dep. of train For a distance of
Upto 3 hours upto 200 KM
Upto 6 hours 201-500 KM
Upto 12 hours over 500 KM
Untravelled Waitlisted/RAC Tickets After actual Dep. of train For a distance of Rs.10/-
Upto 3 hours upto 200 KM
Upto 6 hours 201-500 KM
Upto 12 hours over 500 KM
Untravelled Reserved Tickets not confirmed for a part of the Journey Time limit as applicable for Reserved tickets and RAC/WL tickets as mentioned above according to the reservation status of first lap of journey: -a) If first lap of journey is confirmedb) If first lap of journey is in RAC/WL a) Cancellation charges will depend on time of cancellation and distance as applicable to reserved tickets for entire journey. b) Rs. 10/- will be levied for entire journey.
Partially – usedReserved tickets Within 24 hrs after the arrival of the train where you terminate your journey* 50% of the fare for the untravelled portion of the journey, after retaining fare for the travelled portion subject to a minimum fare for 100 KMs*
Partially – usedUnreserved tickets Within 24 hrs after the arrival of the train where you terminate your journey* *Refunds will not be given at the intermediate station where you terminate your journey.  You will need to obtain a Ticket Deposit Receipt and apply for Refunds. 10% of the fare for the untravelled portion of the journey, after retaining fare for the travelled portion, subject to a minimum fare for 100 KMs*
Partially-used Reserved Tickets for Rajdhani/ Shatabdi Trains No refund, since break of journey is not allowed by these trains.
* (Ordinary/Mail/Express)  PLEASE NOTE:* Do not count the day of journey, while calculating the time frame for surrendering tickets prior to and after departure of the train. * Cancellation charges are calculated on the fare, which includes supplementary charge and reservation fee.   For night trains departing between 21.00 hours and 6.00 hours (actual Dep.), refund shall be granted at the station, either within the time limit specified above or within four hours of the opening of the Reservation Offices, whichever is later. * Night refund counters for computerised tickets are available at
select stations. These counters work upto 23.00 hours where passengers can obtain refunds on current day untravelled tickets within the stipulated time. At other computerised Reservation Offices, which close at 20.00 hrs., passengers can obtain refund on current day untravelled tickets at the Station Booking Offices within the stipulated time.

TDR (Ticket Deposit Receipt) Policy

If you missed your train then it is possible to cancel a train reservation after chart preparation. You need to file a TDR (Ticket Deposit Receipt) for the same.

Valid Reasons for TDR

A passenger can file a TDR if he was not able to perform the journey due to
any of the following reasons.

  • Train cancelled
  • Train late more than three hours and passenger not travelled
  • Difference of fare in case proper coach not attached
  • AC failure
  • Travelled without proper ID proof
  • Wrongly charged by TTE
  • Party partially travelled (journey terminated short of destination)
  • Passenger not travelled
  • Train diverted and train not touching boarding station
  • Train diverted and train not touching destination station
  • Passenger not travelled as reservation provided in lower class
  • Passenger not travelled due to ticket in RAC after chart preparation
  • Train terminated short of destination
  • Party partially confirmed/waitlisted and waitlisted passengers did not travel
  • Party partially confirmed/waitlisted and all passengers did not travel
  • Party could not cancel because chart prepared at originating or previous remote location
  • Train missed as connecting train was late
  • Change in reservation status from confirmed to waitlisted/part
    waitlisted/RAC after chart preparation
  • After charting no room provided
  • Difference of fare as passenger travelled in lower class
 

TDR Policy

IRCTC will process the refund claim with the Railway Administration and
refund granted by the Railway shall be credited to your account. Refund claims
under below clause may require at least 90 days or more for processing.

  • The TDR refund will be processed as per extant railway rules
  • TDR should be filed within 30 days of departure of train
  • The refund process will take at-least 90 days and more
  • e-Ticket refund request (after chart preparation) can be filed online
  • In case of i-ticket, online refund request is not allowed

Refund Rule

In case train is cancelled by the Indian Railways due to accidents, breaches or floods, bandh or rail roko agitation etc., full refund of the fare of entire booked journey will be granted. Online cancellation can be done up to 72 hours. In case of train running late by more than three hours and the passenger not performing journey on this account, full refund is permitted subject to the condition that the ticket is surrendered/TDR obtained in case of i-ticket. If it is an e-ticket, the passenger should file online or email IRCTC within the prescribed time limits. In case of any problem in e-ticket TDR filing, please email [email protected].