What if my Luggage gets Stolen or Damaged ?
LUGGAGE GETS STOLEN EN ROUTE :
IN case of theft of luggage, robbery / dacoits in running trains, you can approach train conductors/coach attendant/guards or GRP escort. They will give you the FIR Forms ,which may be duly filled in and handed over to them. The complaint will then be forwarded to the Police Station for necessary action. You need not break your Journey to lodge a complaint with the police .you can also approach the RPF Assistance Posts at major railway stations, for any assistance in lodging the complaint.
LUGGAGE IS LOST OR DAMAGE :
Where value of the luggage booked has not been declared beforehand by the consignor and the prescribing percentage charge not paid the monetary liability of the railways has been limited to Rs. 100/- per Kg. However, where the consignor has declared the value of the consignment and has also paid percentage charges, he will be entitled to get the claimed amount which will not exceed the value of the luggage so declared at the time of booking . The procedure of payment of percentage charge can be enquired from the luggage booking office.
THEFT OF LUGGAGE :
A prescribed FIR Form in English, Hindi and regional Language is available in the Timetable or with ‘TTEs/Guards or GRP escort. After filling it up, the form may be handed over to one of the official viz., TTE, Guard or GRP escort for registration of the report at the next police station.