what is faq

FAQ is an acronym for “Frequently Asked Questions”. Generally, it is a collection of most commonly asked questions to customer support staff by website visitors and customers. When your customers have questions or issues, they demand immediate, accurate answers. To keep the customers happy, you need to deliver this information quickly, accurately, and consistently. So, companies maintain a set of such questions along with answers and publish the collection on their website so that future users can read the FAQs and they need not to ask the same questions. This saves the time and effort wasted for both customers /visitors / users as well as support staff.

Frequently Asked Questions :


  • Can I prepone or postpone my reservation?

    The date of journey on Confirmed/RAC/Waitlisted tickets can be preponed or postponed in the same/higher class or for a longer distance on payment of nominal charges. This facility can be availed only once, irrespective of whether the accommodation available is reserved or RAC or wait-listed. If you want to prepone the date of your journey, you should surrender your ticket during working hours and up to six hours before the schedule departure of the train in which fresh reservation is required. For postponement, the ticket must be surrendered at least 24 hours before the schedule departure of the train in which reservation is presently held. Such changes can be made only once.

  • Can I change the boarding station?

    Yes, you can. All you have to do is submit a written request to the Reservation Supervisor of the Original boarding station or contact any Computerised Reservation Centre, at least 24 hours before the department of the train. However, no refund is permissible for the unused portion of the journey. Such changes can be made only once.

  • Can I break my journey at any intermediate station?

    If you hold a journey ticket for more than 500 kms, you can break your journey once for two days at any station enroute. This facility can be availed only after traveling 500 kms from the starting station. If your ticket is for more than 1000 kms, you will be allowed to break your journey twice. The day of departure and arrival must be excluded while calculating the number of eligible days for break of journey. And remember to get your ticket endorsed by the Station Manager/Ticket Collector at the station where you intend to break your journey. Note:

    1. For through passenger, any halt at intermediate station for less than 24 hours to catch a connecting train will not be treated as break of journey.
    2. This facility is not available to passengers traveling by Rajdhani/Shatabdi/Jan Shatabdi Express trains.
    3. This facility is not permitted short of the station up to which reservation has been done.
    4. Intention to break journey is to be advised at the time of original booking and not after obtaining reservation.
  • Can I extend my journey beyond the original destination?

    Yes, Indian Railways allow extension of journey. This can be done by approaching the ticket checking staff either before reaching your destination or after completion of booked journey. The fare for the extended portion of the journey will be collected without the benefit of telescopic rates.

  • Can I upgrade my ticket to a higher class, enroute?

    Your reserved ticket for a lower class can be upgraded to a higher class for the same train and date, subject to availability of accommodation. The upgrading of accommodation can be done only once on collection of fresh reservation charges and the fare difference. This can also be done during the journey by approaching the Travelling Ticket Examiner.

  • Can my confirmed ticket be transferred to somebody else?

    If you are holding a confirmed ticket and are unable to travel, your ticket can be transferred to your family members viz., father, mother, brother, sister, son, daughter, husband or wife. To transfer your ticket, you must submit your request atleast 24 hours in advance of the scheduled departure of the train. Tickets can also be transferred.

    1. To another Government Servant traveling on duty, atleast 24 hours in advance of the scheduled departure of the train.
    2. To other students of recognized Educational Institution when the Principal/Head makes a request at least 48 hours in advance of the scheduled departure of the train.
    3. To other members of the marriage party, if the head of such a party makes a request at least 48 hours in advance of the scheduled departure of the train.
    4. To other cadets of NCC, if the head of the group makes a request atleast 24 hours in advance of the scheduled departure of the train. Such changes can be made only once. If the request does not exceed 10% of the total number of group members.
  • What are Circular Journey Tickets?

    If you wish to go on a pilgrimage or sightseeing trip to many destinations, Indian Railways provide the facility of booking Circular Journey Tickets. These tickets offer you unique travel flexibility, as they are issued for all journeys (other than regular routes) which begin and end at the same station. Circular Journey Tickets can be purchased for all classes of travel. A maximum of eight break of journeys will be admissible on these tickets. Endorsements for break journeys are not needed. Standard Circular Journey Tickets are also offered by Zonal Railways. These cover popular destinations for the convenience of tourists. The detail of route, fare etc., for these tickets can be obtained from nominated stations in each Zonal Railway. You can purchase these tickets if any one of the standard routes suit your convenience. Otherwise you can inform the Zonal Railways about your itinerary and Circular Journey Tickets can be drawn up to suit your requirements.

  • What are the advantages of booking a Circular Journey Ticket?

    Circular Journey Tickets give you the benefit of telescopic rates, which are considerably lower than regular point-to-point fare. These rates are calculated on Mail/Express Fares. With these tickets, you not only save time but also the inconvenience of booking tickets for each leg of the journey.

  • What is the booking procedure for Circular Journey Tickets?

    Once your itinerary is finalized, you can approach the Divisional Commercial Managers of the Division or Station Managers of certain major stations to which the journey commencing station belongs. The Divisional Commercial Manager or the station authorities will then calculate the cost of the tickets based on your itinerary. He will also inform the Station Manager concerned of the same, in the prescribed format. You can purchase Circular Journey Tickets by presenting this form at the Booking Office of the station from where you propose to start your journey. After purchasing the Circular Journey Ticket, you must approach the Reservation Office to reserve your accommodation for various laps of your journey. You will then be issued reserved tickets for the journey.