Information

How can i do SMS based Mobile Bookings ?

IRCTC Launches SMS based Mobile Bookings Railway e-ticket now on mobile IRCTC introduces for the first time a non-internet based ticketing system that will empower masses even in remote areas to use the omnipresent mobile device to make reservations. Millions of rail travellers can now use their mobile phones to book tickets in a simple, Read More

Posted on July 7, 2013 by Admin

How does the Railway Automatic Telephone Enquiry System work?

You can also contact the Enquiry Counters at your nearest Computerized Reservation Centre or call 139 from your mobile, landline phone to The Interactive Voice Response System, available at major stations. Remember to always quote the 10 digit PNR Number indicated on the upper left hand corner of your ticket, to find out the current Read More

Posted on July 7, 2013 by Admin

What are the general rules for concession ?

The detailed rules, procedures, entitlement, purposes, etc for grant of concession are contained under different serial numbers in IRCA Coaching Tariff, Part I (Vol. II) which can be purchased from the General Secretary, I.R.C.A., Chelmsford Road, New Delhi. For any complaints or clarifications, the General Manager or the Chief Commercial Superintendent of the concerned Zonal Read More

Posted on July 7, 2013 by Admin

What type of concession are available in Indian Railways?

CONCESSION IS ADMISSIBLE TO THE FOLLOWING CATEGORIES OF PERSONS S.No CATEGORY OF PERSONS PERCENTAGE ELEMENT OF CONCESSION I Disabled passengers 1 Orthopaedically Handicapped/ Paraplegic persons alongwith an escort (cannot travel without escort) traveling for any purpose — 75% in 2nd class, SL, 1st class, 3AC, AC chair car — 50% in 1AC and 2 AC Read More

Posted on July 7, 2013 by Admin

What are the rates for carrying Dogs or other pets ?

Dogs when carried in the break-van and/or A.C.C. and first class passenger compartments will be charged for at Scale ‘L'(luggage Rates)on the basis of weights indicated below, subject to a minimum charge of Rs.10/- per dog, charges being Prepaid: When carried in break_van (Dog-Box) 30 Kgs When carried in passengers compartments 60 Kgs "Seeing Eye" Read More

Posted on July 7, 2013 by Admin

Can I carry my Pet along with me ?

RULES FOR CARRYING PETS,DOGS,HORSES OTHER LIVE ANIMALS AND BIRDS RISK : Under section 77-A of the Indian Railway Act, the liability of Railways as carriers of animals is limited as specified below, unless the sender elects to pay the percentage charge on value as shown in the Rule 1301: Per Head Elephants Rs.1500/- Horses Rs.750/- Read More

Posted on July 7, 2013 by Admin

What if my Luggage exceed maximum limits ?

Passenger are allowed to book and carry excess luggage beyond the free allowance with them in the compartment up to the maximum limit as per class mentioned above on payment of charge at 1.5 times of luggage rate. When a passenger is detected either en route or at the destination with un booked or partially Read More

Posted on July 7, 2013 by Admin

What are the Rules of carrying Luggage in Indian Railways?

As per instructions, there is no restriction on carriage of luggage in brake van of passenger trains as far as quantity and type (personal or merchandise) of luggage offered for booking is concerned .However, the excess luggage in owner’s charge beyond the free allowance is charged at 1.5 times the rates under scale-L. Each passenger Read More

Posted on July 7, 2013 by Admin

Are there any special facilities for foreign tourists?

Yes. Foreign tourists, who wish to experience India by train, can enjoy the special facilities earmarked for them. These are explained below in greater detail. Special Quota: Several important trains have a special quota for foreign tourists. This can be availed on payment of US Dollars or Pound Sterling. Tourists without foreign currency, will be Read More

Posted on July 7, 2013 by Admin

What are the other ways to book tickets besides Railway Stations ?

Can I book my tickets on station on a Credit Card? Yes. For your convenience, Indian Railways have exclusive counters where you can reserve your tickets through credit cards. This facility is presently available only at important Computerized Reservation Centers. An additional service charge of Rs.30/- is levied when your reserve your tickets on a Read More

Posted on July 7, 2013 by Admin

What is the upgradation scheme ?

The upgradation scheme and its salient features With a view to optimize the utilization of available accommodation in train, a scheme to upgrade full fare paying passengers to the next higher class against the available vacant accommodation has been introduced in all Mail/Express trains having sleeping accommodation w.e.f. 24-02-2006.

Posted on July 7, 2013 by Admin

Whom can i contact for complaints or suggestions ?

Whom do I contact if I have any complaints? Indian Railways has a well-organized Public Grievance Redress Machinery that will take prompt action on any complaints you may have. You can record your grievances in the Complaints Book kept for this purpose at: Out Agencies, Town Booking Offices, Major Goods Sheds, Parcel Offices, Reservations Offices, Read More

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