With a view to optimize the utilization of available accommodation in train, a scheme to upgrade full fare paying passengers to the next higher class against the available vacant accommodation has been introduced in all Mail/Express trains having sleeping accommodation w.e.f. 24-02-2006.
Indian Railways has a well-organized Public Grievance Redress Machinery that will take prompt action on any complaints you may have. You can record your grievances in the Complaints Book kept for this purpose at: Out Agencies, Town Booking Offices, Major Goods Sheds, Parcel Offices, Reservations Offices, Refreshment Rooms, Pantry Cars, etc. Alternatively, you could also approach the Public Grievance Redressal Booths at major stations for on-the-spot action. At the Divisional level, Additional Divisional Railway Managers can be approached for redressal of grievances in respect of their divisions. You can also approach the Additional General Manager of each Zonal Railway, who has been designated as Director of Public Grievances. At the Ministry level, you may contact Executive
Director (Public Grievances) at Tel. No. 011-23184955.
Indian Railways has Special Cells functioning at the Ministry and Zonal level to deal with complaints regarding passenger amenities, punctuality catering facilities. The details of these Special Cells can be ascertained from the
respective Zonal Railways. Now complaint Monitoring Cells have also been established at Corporate Office, Zonal/Regional Offices of IRCTC for Catering Services.
Yes, you can. Cloak Rooms and Safety Lockers are available at major stations where your luggage can be kept in safe custody. But do remember; only luggage that has been locked will be accepted in the Cloak Rooms. Your luggage, duly locked, can be kept in the Cloak Room for a maximum period of one month, on payment of prescribed charges.
Waiting Rooms are available at major stations for use by genuine passengers. These can be used free of cost on production of your journey tickets for a few hours till the connecting train arrives.
Yes, there is. You can stay at the AC and Non AC Retiring Rooms and Dormitories, available at important stations. This transit accommodation can be availed by passengers holding valid tickets, on payment of prescribed charges.
You can approach the Station Manager or Matron to find out about the availability of accommodation and the prescribed charges.
There is the Rail Yatri Niwas, where passengers can book independent rooms or dormitories, on production of tickets. This accommodation is available at a reasonable cost. The Rail Yatri Niwas also has a self-service restaurant. Currently, this facility is available only at New Delhi and Howrah Railway Stations. You can book Ginger yatri Niwas Hotel at New delhi online also Here is the link for booking of New Delhi Ginger Yatri Niwas.
http://www.gingerhotels.com/bookings/index.aspx
150 ‘A Class’ stations have been identified for providing booths having a prominent pictorial sign that assistance is available to physically challenged persons. There are self-help trolleys at all major stations for the convenience of passengers carrying heavy luggage. There are stretchers and wheel chairs for the use of sick and aged passengers at select stations. You can contact the Station Managers or RPF Assistance Posts to make use of these facilities. The other facilities available at important stations include: Medical Shops, Book Shops, Tourist Information centers, Post & Telegraph Offices etc.
Yes, bedrolls are supplied free of cost, to all passengers traveling in AC First Class, AC 2-Tier and AC 3 –Tier. In Garibrath Trains you have to pay 25 Rs.
Yes. Most of the important trains have pantry car facilities. The details of trains which offer pantry car service are indicated in the timetables by “P”. Catering is also arranged in trains where this facility is not available.
You could contact the train conductors/coach attendants or other authorized catering staff
Most important stations have vegetarian and non-vegetarian refreshment rooms and light refreshment stalls. The detailed menu and tariff are displayed in the refreshment rooms.
Guards/Train Superintendents or Pantry Car Managers are equipped with First Aid Boxes. They are also trained to provide first aid to passengers. In case of emergencies, you can approach the Traveling Ticket Examiner/Train
Superintendent, who will pass on a message to the next station where a doctor will attend to the emergency. Medical treatment will be provided by the doctor on payment of reasonable charges. In case hospitalization is required, the
passenger may have to discontinue his journey. Details of medical practitioners and hospitals along with their addresses are displayed at major stations. On alighting from the train, passengers in need of medical assistance may contact them.
To get the full list of Mail & Express trains click on this link – http://www.indianrail.gov.in/mail_express_trn_list.html
To get the full list of Rajdhani Express Trains click on this link – http://www.indianrail.gov.in/rajdhani_trn_list.html
To get the full list of Shatabadi Trains click on this link – http://www.indianrail.gov.in/shatabdi_trn_list.html
To get the full list of Special Trains click on this link – http://www.indianrail.gov.in/special_trn_list.html
To get the detail of Luxury Trains click on this link –
http://www.indianrail.gov.in/scenic_rly.html
To get the detail of Hills Trains click on this link –
http://www.indianrail.gov.in/hill_trains.html
All the Rajdhani, shatabadi, Jan shatabadi, Garib rath trains have panty cars.
Click the below link for the list of superfast trains which have pantry cars – http://trainenquiry.com/StaticContent/Other%20Information/pantry_superfast.aspx
Click the below link for the Mail & Express Train which have pantry cars –http://trainenquiry.com/StaticContent/Other%20Information/pantry_mailexp.aspx
Circular Journey Tickets give you the benefit of telescopic rates, which are considerably lower than regular point-to-point fare. These rates are calculated on Mail/Express Fares. With these tickets, you not only save time but also the inconvenience of booking tickets for each leg of the journey.
Once your itinerary is finalized, you can approach the Divisional Commercial Managers of the Division or Station Managers of certain major stations to which the journey commencing station belongs. The Divisional Commercial Manager or the station authorities will then calculate the cost of the tickets based on your itinerary. He will also inform the Station Manager concerned of the same, in the prescribed format. You can purchase Circular Journey Tickets by presenting this form at the Booking Office of the station from where you propose to start your
journey. After purchasing the Circular Journey Ticket, you must approach the Reservation Office to reserve your accommodation for various laps of your journey. You will then be issued reserved tickets for the journey.
If you wish to go on a pilgrimage or sightseeing trip to many destinations, Indian Railways provide the facility of booking Circular Journey Tickets. These tickets offer you unique travel flexibility, as they are issued for all journeys (other than regular routes) which begin and end at the same station. Circular Journey Tickets can be purchased for all classes of travel. A maximum of eight break of journeys will be admissible on these tickets. Endorsements for break journeys are not needed. Standard Circular Journey Tickets are also offered by Zonal Railways. These cover popular destinations for the convenience of tourists. The detail of route, fare etc., for these tickets can be obtained from nominated stations in each Zonal Railway. You can purchase these tickets if any
one of the standard routes suit your convenience. Otherwise you can inform the Zonal Railways about your itinerary and Circular Journey Tickets can be drawn up to suit your requirements.
If you are holding a confirmed ticket and are unable to travel, your ticket can be transferred to your family members viz., father, mother, brother, sister, son, daughter, husband or wife. To transfer your ticket, you must submit your request atleast 24 hours in advance of the scheduled departure of the train.
Tickets can also be transferred.
Such changes can be made only once. If the request does not exceed 10% of the total number of group members.
If you hold a journey ticket for more than 500 kms, you can break your journey once for two days at any station enroute. This facility can be availed only after traveling 500 kms from the starting station. If your ticket is for
more than 1000 kms, you will be allowed to break your journey twice. The day of departure and arrival must be excluded while calculating the number of eligible days for break of journey. And remember to get your ticket endorsed by the Station Manager/Ticket Collector at the station where you intend to break your
journey. Note:
Click on this link to get the full details –
http://www.indianrail.gov.in/break.html
Yes, Indian Railways allow extension of journey. This can be done by approaching the ticket checking staff either before reaching your destination or after completion of booked journey. The fare for the extended portion of the
journey will be collected without the benefit of telescopic rates.
At present Indian Railways offers Concession tickets only to Senior Citizens (Age equal or above 60 years for Male & Age equal or above 60 years for Female).
This concession is also offered only on specific request made by the User by clicking the relevant button on the online reservation form.
Other concession tickets can be availed at the PRS counters at any Railway Reservation Office.(Children below 12 years need pay only 50% fare, as for normal tickets) No concession of any type including senior
citizen for tatkal ticket.
IRCTC levies a service charge of Rs.10/- per e-ticket in case of sleeper class(SL) and Second sitting(2S) and Rs.20/-per e-ticket in case of all other classes(1AC,2AC,3AC,CC,3E,FC) irrespective of the number of passengers booked on an e-ticket.
IRCTC charges a service charge of Rs.40/- per ticket in case of Second Class and Sleeper Class tickets and Rs.60/- per ticket in case of tickets of other classes.(These charges are not per passenger) Apart from this service charge of IRCTC, transaction charges as notified will be levied by the banks for each transaction.
This can be done on line by cancelling the original ticket and booking a fresh ticket.
To know the procedure of changing the name of passenger click below link – http://irctc.co.in/Eticket_new_cancel.html
Yes. Partial Cancellation can be done. He can log on to www.irctc.co.in and go to “Booked Tickets” link and select the ticket to be cancelled and can initiate cancellation by selecting the passengers to be cancelled.
Presently this facility is not available for internet tickets
One of the passenger booked on an E-ticket in a PNR is required to present any of the seven identity cards noted below in original during the train journey and same will be accepted as a proof of identity failing which the passenger will be treated as traveling without ticket and shall be dealt as per extant Railway Rules.
The following photo identity cards are considered valid.
1.Voter Photo identity card issued by Election Commission of India.
2.Passport
3.PAN Card issued by Income Tax Department.
4.Driving License issued by RTO.
5.Photo identity card having serial number issued by Central/State Government.
6.Student Identity Card with photograph issued by recognized School/College for their students.
7.Nationalized Bank Passbook with photograph.
8.Credit cards issued by banks with laminated photograph.
9.Unique Identification Card “Aadhaar”.
10.Photo identity cards having serial number issued by Public Sector Undertaking of State/Central Government, District Administration, Municipal bodies and Penchant Administration.
e-Ticket & i-Ticket are both booked online at IRCTC website. However the difference is i-ticket is delivered in hard copy through courier where as e-ticket is downloaded and print-out can be taken on normal paper via a printer
If you don’t have any ticket, you may approach the Train Superintendent/TTE after purchasing an unreserved ticket from the booking office. The TTE will allot the accommodation, subject to availability.
You can also try tatkal booking which is open prior to 24 hours before the boarding of train
You can board the train with an RAC ticket. You will be provided with sitting accommodation initially and allotted a berth (in case of passengers not turning up) in the train.
You can reserve your ticket 90 days in advance, excluding the date of journey at the train Originating station. At intermediate stations where the train arrives the following day, Reservation can be done 91 days in advance. In the case of some intercity day express trains, the advance reservation period is less.
Yes, you can. In fact, you can book your ticket for any train on the Indian Railways network, from any origin station to any destination at any of the Computerized Reservation Centre’s, across the country. You can now book your onward and return journey tickets from any computerized Reservation Centre nearest to you.
Getting oriented in your ticket and WL numbers…
On your ticket, there are 2 numbers. They tell you the position you joined the waitlist and your current position – in this order.
Let´s have an example:
You are booking a ticket online (Indian Railways , Irctc , etc… ) You found what you wanted, your train – class – seat / berth and the date and time. At the end of the reservation you buy a ticket with WL5/WL2.
In this example you joined the WL on the position 5 and before you actually bought the ticket online you already moved to 2nd position (due to someone else´s cancellation – or better to say they didn´t make a final booking). The first number will stay the same – it indicates when you JOINED the queue ! The second number will decrease until you get a ticket (hopefully)
Your booking could look like any of this :
WL 5/WL 2 (this is your starting position)
WL 5/WL 1
WL 5/RAC 3
WL 5/RAC 2
WL 5/RAC 1
WL 5/CNF
WL 5 / WL 2 = waitlisted ticket, you cannot board the train
WL 5 / RAC 3 = RAC ticket, you are allowed to board the train , but you may end up on a seat instead of a berth.
WL 5 / CNF = confirmed ticket, you can board the train and you have a berth for yourself.
When all available seats in a given train are sold, Indian Railway or IRCTC release RAC for booking, once those are sold as well, then WL tickets are released.
For every train people naturally cancel their tickets for various reasons. It is those cancellations that can get you on the train if you bought a RAC or WL ticket. When the actual reservation chart of the particular train is ready (that means the trains are due to depart in a few hours usually) and there are still some available tickets is different quotas, those will be given to RAC/WL ticket holders.
Here is an example of a booking situation. Tickets are sold in following order:
Available 02
Available 01
RAC 01
RAC 02
RAC 03
RAC 04
WL 01
WL 02
